Shipping Policy
Last updated: January 2025
Digital Service - Instant Access
SeriesA.ai is a Software-as-a-Service (SaaS) platform delivered entirely online. There are no physical products, shipments, or deliveries involved. All services are provided digitally through our web-based platform.
How Service Delivery Works
Instant Access Upon Subscription
Once you complete your subscription payment, you immediately gain access to all platform features associated with your chosen plan (Starter, Growth, or Scale). There is no waiting period, shipping time, or delivery delay.
What You Get Access To
- Complete investor and founder database with contact information
- AI-powered personalized message generation
- Multi-channel outreach automation (email, LinkedIn, WhatsApp)
- Phone numbers and WhatsApp contacts
- Gmail and LinkedIn integration tools
- Exceptional search and filtering capabilities
- Analytics and tracking dashboard
- Optional Alfred AI assistant (if enabled in settings)
- Your allocated AI credits and outreach credits based on your plan
Free Trial Access
When you sign up for our 3-day free trial, you receive instant access to the platform with 200 credits to explore all features. No payment information is required for the trial, and access begins immediately upon account creation.
Account Setup
Your SeriesA.ai account is created instantly when you sign up. You can access the platform from any device with an internet connection using your login credentials. There are no downloads, installations, or setup processes required beyond creating your account.
Service Availability
Our platform is available 24/7 from anywhere in the world with internet access. Your subscription grants you continuous access throughout your subscription period. There are no geographical restrictions or "shipping zones" since everything is delivered digitally.
No Physical Goods
SeriesA.ai does not sell, ship, or deliver any physical products. All features, data, and services are provided exclusively through our online platform. Therefore, traditional shipping policies regarding delivery times, tracking numbers, lost packages, or damaged goods do not apply.
International Access
Because we are a digital service, there are no international shipping fees, customs charges, or import duties. Users from any country can access SeriesA.ai instantly upon subscription, subject to our Terms & Conditions and applicable local laws.
Service Interruptions
In the rare event of scheduled maintenance or unexpected technical issues, we will notify users in advance when possible. However, unlike physical shipping delays, any service interruptions are typically resolved quickly and do not affect your subscription period or credits.
Contact Support
If you experience any issues accessing the platform or have questions about your subscription, please contact our support team:
Email: support@seriesa.ai
Instant access. No credit card required.